Last updated: May 8th 2026
This page provides information about the Complaints Book and how users may submit a complaint, where applicable.
1. Website owner
Under Portuguese law, certain suppliers of goods and service providers are required to make the Complaints Book available to consumers, including in electronic format where applicable.
The electronic Complaints Book is available through the official Portuguese platform:
Livro de Reclamações Eletrónico
https://www.livroreclamacoes.pt
2. Purpose of the Complaints Book
The Complaints Book allows consumers to submit formal complaints regarding goods or services provided by an economic operator.
Complaints submitted through the official platform are processed according to the applicable Portuguese legal framework and may be forwarded to the competent authority.
3. Before submitting a complaint
If you have any issue, question or concern related to my services, I encourage you to contact me first so that I can try to clarify or resolve the matter directly.
You can contact me at:
Rafael Rocha
Email: geral@rafaelrocha.pt
You may also use the contact form available on the website.
How to submit a complaint
If you wish to submit a formal complaint, you may do so through the official electronic Complaints Book platform:
Submit a complaint:
https://www.livroreclamacoes.pt
When submitting a complaint, you may be asked to provide information such as your name, email address, the service provider, the sector of activity and the reason for the complaint.
Alternative contact
For questions about this website, services, privacy or legal information, you may also contact:
Rafael Rocha
Email: geral@rafaelrocha.pt
Important note
This page is provided for transparency and informational purposes.
